Beijing Youth Daily News (Reporter Jiang Ruojing) Before the end of next month, patients can make an appointment for the number source of the tertiary general hospital of the social office through the unified platform for appointment and registration in Beijing. A few days ago, the Municipal Health and Health Commission issued the "Notice on the Access of Social-run Third-level General Hospitals to Beijing’s Unified Platform for Appointment Registration". Social-run Third-level General Hospitals that normally open outpatient services to the public in the city can voluntarily choose to access the unified platform according to the actual situation. Hospitals in need can apply to the Beijing Municipal Health and Health Commission’s Medical Administration Office, and the Municipal Health and Health Commission will coordinate the hospitals to connect with the Beijing Unified Platform for Appointment Registration.
The Municipal Health and Health Commission stressed that the unified platform for appointment registration in Beijing adheres to the principle of public welfare service, and the appointment registration service provided through the unified platform shall not charge the appointment registration service fee. At present, the unified platform for appointment and registration in Beijing provides appointment and registration services for 147 secondary and tertiary public hospitals in Beijing.
The Municipal Health and Health Commission requires that the social-run tertiary general hospitals that are included in the platform should realize the full-number, full-number, full-source open reservation, and focus on ensuring that key departments and characteristic departments with large demand from the masses reserve the number of sources; Provide various forms of appointment services, including unified platform telephone appointment and online appointment services, as well as inter-clinic appointment, on-site appointment and community referral appointment; The first outpatient consultation is registered according to the department and title, and the patients who return to the clinic can be registered by the doctor through the appointment of return visit; The registration service provided by the hospital on the unified platform for appointment registration should be reserved for 3 months; Strengthen real-name registration system’s appointment registration and medical treatment, and verify the patient’s real name identity in triage and medical treatment; The appointment shall be made in different periods, and the appointment period shall be exactly within 30 minutes, and the number of doctors visiting in the morning and afternoon shall be reasonably allocated to increase the number of doctors visiting in the afternoon.
The Municipal Health and Health Commission requires that all hospitals should strengthen the overall management between the unified platform and other forms of appointment sources in the hospital. According to the appointment needs of patients in our hospital, the number and proportion of different numbers and different appointment methods should be adjusted in a timely manner, and patients should be guided to use the appointment method through the number source delivery mechanism. At the same time, it is necessary to do a good job of service connection with the unified platform, and reasonably divide the professional or specialist source categories uploaded to the unified platform according to the principle of not naming names, so as to ensure the accuracy of patient appointment and treatment.
Each hospital outpatient service should be equipped with an appointment consultation desk, equipped with corresponding service facilities and equipment and standardized, clear and easy-to-understand service signs; To strengthen the management of doctors’ visits, doctors should have examination and approval procedures and make-up requirements when stopping their visits, and timely arrange doctors with the same professional title to make up for their visits. For patients who have successfully made an appointment through the unified platform, according to the system of no roll call, the hospital should ensure that they see a doctor within the appointment time. Hospitals should also strengthen the education and training of medical staff, do a good job in making appointments for diagnosis and treatment services and emergency handling, and cooperate with Beijing Unicom to do a good job in training telephone booking service personnel on the unified platform to ensure service quality.
The Municipal Health and Health Commission said that all social tertiary general hospitals need to complete the access to the unified platform before the end of August this year. It is understood that the unified platform for appointment registration in Beijing is the official appointment registration channel designated by the Beijing Municipal Health and Health Commission. The platform does not provide the same-day appointment service. Users can make an appointment to access the number sources of most departments of the unified platform hospital from the next day to three months. The unified platform does not make an appointment by name according to the hospital, department, title and specialty. The specific appointment registration period and source information shall be subject to the 114 service telephone inquiry and website publicity.
