Daqing, Heilongjiang： Building a digital grid service management system to make serving the people more ＂intelligent＂

"Thousands of lines at the grassroots level and a needle in the grid", Daqing City, Heilongjiang Province has built a digital grid service management system, so that the "needle" of grassroots grid workers and the "thousands of lines" demanded by the people can be accurately connected in series and efficiently, so as to better open up the "last mile" of serving the masses and support the people’s safe and happy livelihood.

On the ninth day of the first month, Auntie Wu of Yingyuan Community in Torch Street felt unwell and wanted to go to the hospital. However, she was old, had a high floor and the weather was cold, so she had a problem going out for medical treatment. When she was in trouble, Aunt Wu thought of Xiao Lu.

Wu Xiuzhen, a resident of Yingyuan Community, Torch Street, Saertu District, Daqing City, said: "Xiao Lu is a member of our grid, and the children (children) are not in front of us. Usually, they ask Xiao Lu for anything, especially if there is something wrong. This child is like a child. "

Xiaolu is Lu Yamin, a community grid worker. After receiving a phone call from Aunt Wu, she uploaded the situation to the Daqing Social Governance Information System through the mobile APP "Safe Daqing" for the first time. After the system accepted, coordinated and dispatched, the street sent medical staff to the door for the first time.

Lu Yamin, a comprehensive grid member of Yingyuan Community, Torch Street, Saertu District, Daqing City, said: "It takes less than half an hour from receiving a phone call from Aunt Wu to uploading information, and then to the community health workers coming to Aunt Wu’s home. This time is really short and efficient."

There are 348 residents in the grid served by Lu Yamin. She has uploaded more than 100 people’s demands, and the problem solving rate is over 90% within 24 hours.

Liu Ke, chief of the Coordination and Guidance Section of Daqing Comprehensive Management Center, said,One end of the platform is connected with 4,816 grid members, and the other end is connected with various functional departments. People put forward demands, grid members upload demands, and functional departments solve demands, forming an efficient working chain.

"Daqing Social Governance Information System" not only allows people’s needs to be solved in time, but also allows streets and grids to communicate in real time. At the Dongfeng Street Comprehensive Management Center, the comprehensive management officer is having a real-time dialogue with the grid staff.

Wang Ying, comprehensive management officer of Dongfeng Street, Saertu District, Daqing City, said: "It can monitor the road surface in the jurisdiction in real time, and know the road conditions in the first time, including the bayonet situation in the jurisdiction. On the other hand, it can connect 45 full-time grid workers in the jurisdiction in real time, understand the working status of grid workers and what problems have occurred, and solve them in the first time. "

Daqing city is divided into 4,690 integrated grids, and 4,816 full-time grid workers serve at the grassroots level. The grid service management system has achieved "multi-network integration". On the basis of the "multi-network integration" architecture, digitalization is empowering the grid, which not only solves the people’s urgent difficulties and worries in time, systematically evaluates the work of grid workers, but also analyzes and sorts out big data through uploaded information, providing reference for people’s livelihood project decision-making. Eight practical things in this year’s Daqing government work report, the first thing is to do everything possible to ensure that the heating reaches the standard. Behind this government decision, it is based on the data analysis of the "social governance information platform".

It is reported that,In 2021, Daqing social governance information platform was selected as the national smart governance innovation demonstration project, which was the first in the province. Since it was launched on August 25 last year, it has solved 113,000 people’s needs, including 93,000 people’s livelihood opinions.

Sun Xuebing, director of Daqing Comprehensive Management Center, said,According to the deployment of the provincial party committee and the provincial government, Daqing anchored the higher goal of creating a national model city for social governance modernization. The municipal party committee and the municipal government clearly put forward the development direction of "grid+digitalization", and gradually established a "learning, service-oriented and all-round" grid team, which consolidated the "first barrier" of social governance and epidemic prevention and control, and opened up the "last mile" of harmonious relations between cadres and masses and serving the people’s livelihood. (Daqing politics and law)